The Whimsical Arcane Shop

Frequently Asked Questions

Hi Snowflakes! 

As a gentle reminder, I am a one-woman-team. For faster replies on your inquiries (that are not answered below or under Shop Policy), kindly DM me at @thewhimsicalarcane on Instagram.



What are your payment methods?

Payment is via Paypal (Credit and debit cards are also accepted and processed through Paypal). You should be able to see payment instructions after checkout. I'll proceed with processing and preparing your order as soon as I've received and verified your payment.


If you are a local 🇵🇭 customer and would like to pay via bank transfer, you may order here instead.


For proper documentation, order processing and security purposes, I strictly do NOT accept copy of deposit slip or any proof of payment sent via Instagram / social media DMs. Please check your email regularly.


Do you offer Cash on Delivery?

No, I do not offer this payment option for the following reasons:

  1. Cash on Delivery allows the customer to pay via courier upon delivery of item and not directly to seller. That means, it usually takes days or even weeks for a payment to be received by the seller due to courier logistic processing and documentation. Online payment / direct payment is faster, more convenient and secured.

  2. Majority of customers unfortunately, miss courier deliveries / do not claim their packages and would result to a return shipment to a seller. Couriers charges sellers / small business owners like me for shipment delivery regardless if the customer was not able to receive their packages. As a result, sellers / small business owners incurred a total loss because the product was never paid + the wastage of man hours preparing and packing your orders + the wastage of several resources like packaging material and papers used for for billing and labels.

I appreciate your understanding on why small business owners, particularly indie creators like me do not offer Cash on Delivery.



How are your products packed?

Your order/s will be mindfully packaged using eco-friendly materials.

I try my best to ship using eco-friendly or recycled materials by lessening the usage of plastic but still be able to protect your orders. Plastic sleeves or seals will be used for paper products such as but not limited to, decks, prints, journaling items and other future product launches.



How fast can you ship my order/s?

Keep in mind that I run this shop alone. Please allow me 3-7 business days upon receiving your payment to prepare and pack your orders. Delays may occur if there is an increase volume of orders made. I will notify you should there be delays. I ship Mondays-Fridays only. No shipping on weekends (Saturdays and Sundays), holidays and during Full Moons.


What is the Philippine Standard Shipping?

I ship anywhere in the Philippines via LBC courier.

I will send you your tracking number as soon as your order has been picked up by the courier.


What is the International Standard Shipping?

I ship anywhere in the Philippines via LBC - DHL courier.

I will send you your tracking number as soon as your order has been picked up by the courier.


How can I track my order/s?

You will receive an email confirmation once your order is shipped along with your tracking number with a link to the courier's website. Please wait at least 24 hours (from the time that we have sent your tracking number) for the courier to update their tracking site.


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